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I took my vehicle in to have a missing weight from balancing replaced, Waterloo Automotive ran a diagnostic that I didn't order to charge $79.99. They did not replace the wheel weight or balance the tire. The mechanic I usually use doesn't have tire machines and had just done a full inspection of the car so the diagnostic was not needed. After a night of phone tag I was able to take the car back up there the next day and get the single tire balanced, which was the only reason it was there a day before. They refused any partial refund and pocketed $79.99 for a $18.00 service that I had ordered. I feel that it's worth mentioning that I was not given a price quote until pick up and how hard their customer service pushed buying new tires. I stated at drop off that I was only there for the weight and I knew the tires were old.
- SS Peter and Paul Church