On February 22, 2021 Mr. Michael Lester, manager of the UPS store wrote a letter to a former patron of his store. Because of the length of the letter I will need to paraphrase and skip over some sentences to get right to the meat of the issue here.
Mr. Lester wrote to a patron who chose to not wear a mask during his visit. It was a threatening and absolutely disgusting, degrading letter banning him from the store indefinitely. He further noted in his letter that the patron is partly responsible for the Covid deaths.
I have never seen such an unprofessional person in a management position in my life. As a businesswoman of over 30 years myself I consider this behavior unfathomable and unscrupulous.
I shared this letter with my family who lives in that area of Florida and they assured me that they will never patronize that store again. Thankfully UPS stores are independently owned and operated. I hope that the owner of the store acknowledges his manager’s deplorable behavior and acts appropriately.
I am also posting this in social media as well.