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Terrible company. Was a customer for over 12 years. Sold my house and was due a refund for a month of water treatment service I had already paid for. Took over a month and countless phone calls to get my money back. Clayton, one of the owners, at one point had the nerve to say to me "you must really need money bad, are you not able to eat?" because I was persistent and would not let him wear me down for my $30. STAY AWAY FROM THIS BUSINESS AT ALL COSTS!
I would not call T & C water for service on anything. We recently purchased a home and called them out as we were having problems with our softener. They had provided service for the previous homeowner. Their attempt to provide "service" was claiming that the system we had was old and parts were getting hard to find so they did a water test and got us an estimate on a new system. The do offer FREE ESTIMATES and is just what they would do for someone that asked to have a new system installed. T & C only provided us a "SALES CALL not a SERVICE CALL as no service was done!! Upon consulting another firm, the repair was relatively simple and we now enjoy soft water again. If you want professional service CALL SOMEONE ELSE! If you want a price on a new system, I would also do the same!