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Rolli's Flowers

In category Floral & Gifts

Contact information

Address
20 Crystal Dr
Stoneham, MA 02180
USA
Phone
617-610-1631
Contact name
Susan Rolli
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Overall rating:

(1 review)

5 Stars
By Visitor
09/25/2012
After having a few bad experiences with florists in the past I recently struck gold with Susan Rolli of Rolli's Flowers in Stoneham MA. Last month she prepared a beautiful spiritual sympathy bouquet of flowers for a wake I was attending for an Aunt in the Town of Stoneham, MA. My initial discussion with her over the phone was a delight. Susan is patient, personable and guides you through the ordering process making the task so much easier for the consumer. And, to top it all off, I was more than happy with the floral arrangement she prepared for this wake. The actual finished product looked even more impressive than the picture I had selected from her website.....a site containing a vast array of floral bouquets for all occasions that would be difficult to match. What I found dealing with previous florists was having my heart sink finding out after the fact what I had purchased was nothing like what I thought I had been ordering.

I selected Susan's shop again for my Sister's wake just this past weekend. Glancing at her site before I picked up the phone to be sure she delivered to the Town of Salem, MA, I was disappointed to see that Salem was not part of her territory. But, I called anyway just to thank her for the last order I had placed a few weeks ago mentioning how happy I was with that arrangement she created. I added that I had just lost my only Sister to breast cancer and would be attending her wake in two days saying I would prefer to have her do the floral arrangements but realized she did not deliver to Salem. She immediately told me she'd be happy to fill my order and deliver it to the funeral home in Salem. I was so relieved because I felt if she was creating what I related over the phone, citing the actual arrangement from her website, I could be assured I was getting exactly what I wanted. Turned out, this was the case again.

I described to Susan what I wanted, but added I would also fill in the order forms from her website with all the necessary information. She thanked me for that....making it easier for her. The two spiritual bouquet’s I ordered, one a basket from my Mother, and a standing spray from me and my Wife, were spectacular. Once again, they looked, in real life, better than the website pictures. I can't say enough about Susan Rolli. Her customer relations, as well as her floral creations are a cut above the rest.

9/25/12