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Dealing with the Director of this facility was horrific. I would characterize her as a used car salesman. Her main concern/goal is filling rooms, not the details and needs of their potential residents. She questioned our families ability to care for our father. She was degrading, dismissive, and stepped way over bounds. If the person who leads the personnel is this pushy and aggressive, beware of what you are buying into; protect your loved ones. I also checked into the management company that is affiliated with River Mill, be sure to check their reviews as well. I have reached out to local media to tell my story.
- Chicopee Council on Aging