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was discriminated against and lied on 2 x 2 days straight. I will sue for refusing to wait on me after I ordered and waited. After a 7 minute wait, the young man who has always act racist came to window, saying he need a manager. The same red head who is married to Evan came to window stating they were not waiting on me. Few days prior too, I ordered a frappe, get about 15 a week. I use my mccafe award. It was wrong. I asked to remake, so she refunded me in cash instead of a card with a nasty attitude. So I didn't accept. I stopped tonight and placed my order and she said she was told not to wait on me. I will sue for discrimination. Because orders are constantly wrong folks rude we patronized the location. So we spend over 80.00 a week and a employee because of her hatred or pure laziness to correct a order refuses to wait on me, why because I black. Because she didn't know how to add my reward back on my card.
The store had no customers. Every table except 2 were filthy while 3-4 crew members stood around talking so loud you could hear their inappropriate language. The Manager sat at a table on break. When we received our Filet of Fish sandwiches (4) They were completely sloppy with the sauce hanging off the sides and the filet and cheese barely on the bun. When I finally approached the Manager and told her it was ridiculous that the tables were filthy (especially with the coronavirus around and the tables should be spotless and sanitized). I also showed her how our sandwiches were made which she said was not acceptable. She said she would take care of it when SHE was done with her break and no offer to replace the sandwiches. It was only after she heard me "Loudly" say I would be leaving online reviews and I went to the counter to insist the sandwiches be remade, did she get up and say something to the staff who were still standing around.
Last two visits were very disappointing, today I went through the drive thru to get my grandson a happy meal and when I got home it wasn’t complete. Time prior I ordered inside to go and the Big Mac was thrown together and part of the burger was hanging out of the closed box, I would have thought that someone would have noticed and not served it. Food is over priced and quality is lacking.
Food was all cold. Place wasn't even busy. Ordered nuggets didn't get any sauce at all. Went through the drive thru . Everything on the receipt was right but my order. VERY DISAPPOINTING!!
The women's bathrooms and dining area at the Big Lake McDonalds on 10/20 was very disappointing. Dirty tables, bathroom, ketchup dispenser, etc.
- St. Mary of Mount Carmel Church (5 Star ACC)
Long Prairie, MN