Jimmy's Tire and Auto

In category Automotive

Contact information

349 Salmon Brook St
Granby, CT 06035
Contact name
Jimmy Leitao
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(1 review)

1 Star
By Visitor
My experience at this shop was exceedingly poor. The service took very long, and it seems that they did not have the proper experience to complete the repair. I also have to question whether I was told the truth about the progress and completion of the repair.

First, I brought my Audi to Jimmy's to have a front wheel bearing replaced. The job took longer than expected (3-4 days) but it seems to have been completed relatively well. There was, however, bearing grease all over the wheel though upon delivery.

Next I brought the car in with a misfire. It was diagnosed as needing a new #1 injector and top end carbon cleaning. The repair took 21 days (!) during which I was without my car. Upon picking up my car, I looked at the engine and noticed a few screws missing on top of the engine. I know my car, and they were not missing when I brought the car in. I mentioned this to Jimmy, and he told me they were missing when he got the car (which is untrue).

The car still had a check engine light illuminated when I picked it up, giving the code for a bad "intake flap motor." Jimmy gave me some spray to put in the intake and clean it out further. This did not eliminate the check engine condition. I brought the car to an Audi specialist shop, much further away, but a family friend that I trust.

The second shop asked me "What happened to the intake flap motor? It seems like someone broke it." So I had that replaced. The second shop also told me that "a bunch of fasteners that would have been removed to do the carbon cleaning are all missing."

Subsequently, I have found that all of the fastners that hold the tray under the engine are missing, and these are $8 each from Audi, very hard to find. I also found that a few of the wheel lug bolts were cross threaded. Nobody else other than Jimmy's would have had any reason to take that wheel off (bearing replacement). Properly installing a wheel seems to be the most basic of all car tasks, so that is an embarrassing and unacceptable quality of service issue.

All in all, I have spent several days and over $700 fixing issues with my car that seem to be directly related to or caused by Jimmy's Auto. I have reached out to them to discuss this but not heard a response.