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Peterman Heating & Cooling

Contact information

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Address
5240 Commerce Cir Ste C
Indianapolis, IN 46237
USA
Phone
317-859-4270
Contact name
Chad Peterman

Business Hours

24/7 Emergency Service

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About Peterman Heating & Cooling - Indianapolis, IN

Peterman Heating & Cooling, Inc. is a local HVAC company that has been meeting the heating and cooling needs of the central Indiana community since 1985.  They sell and install Bryant heating and cooling products and service all makes and models of heating and cooling systems whether it is for a homeowner or business.  They are licensed, bonded, and insured and offer 24 hour emergency service.        

Reviews

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Overall rating:

(2 reviews)

1 Star
By Visitor
03/12/2012
*I am not one to post a bad review unless it is earned. I think that it is equally important to post positive comments if a company provides excellent customer service.*

Peterman was contracted by the previous owner of my home to perform routine maintenance and replace the furnace filter. Many months later I realized that the filter installed was vastly undersized and allowed dust and other particles into my furnace, duct work, and home. I spoke with their Service Manager Derek today. Derek stated that due to the elapsed time since the service was provided, Peterman would not do anything to fix my problem. In addition, their paperwork showed that the correct filter was installed, therefore it must have been me that installed the filter that was way too small. I was also told that if I had noticed this within 60 days of the service they could have helped me. I guess I assumed that the correct filter had been installed and there was no need to check their work. I admit that I went far too long without replacing the filter (seriously, shame on me), but that still does not change the fact that the work was performed incorrectly. They may have won plenty of service awards, but those are for past service and do not guarantee good customer service today.

SIDENOTE: The much smaller furnace filter that I supposedly installed is branded INDIGO. I have not been able to locate this brand at any of the large home improvement stores: Menards, Lowes, or Home Depot. My guess is that Peterman stocks Indigo furnace filters, specifically 16x20x1.
1 Star
By Visitor
03/12/2012
*I am not one to post a bad review unless it is earned. I think that it is equally important to post positive comments if a company provides excellent customer service.*

Peterman was contracted by the previous owner of my home to perform routine maintenance and replace the furnace filter. Many months later I realized that the filter installed was vastly undersized and allowed dust and other particles into my furnace, duct work, and home. I spoke with their Service Manager Derek today. Derek stated that due to the elapsed time since the service was provided, Peterman would not do anything to fix my problem. In addition, their paperwork showed that the correct filter was installed, therefore it must have been me that installed the filter that was way too small. I was also told that if I had noticed this within 60 days of the service they could have helped me. I guess I assumed that the correct filter had been installed and there was no need to check their work. I admit that I went far too long without replacing the filter (seriously, shame on me), but that still does not change the fact that the work was performed incorrectly. They may have won plenty of service awards, but those are for past service and do not guarantee good customer service today.

SIDENOTE: The much smaller furnace filter that I supposedly installed is branded INDIGO. I have not been able to locate this brand at any of the large home improvement stores: Menards, Lowes, or Home Depot. My guess is that Peterman stocks Indigo furnace filters, specifically 16x20x1.

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